Inbound call answering
Answer new-customer, existing-customer, after-hours, and overflow calls with business-specific information from your configured knowledge base.
- ✓Routine questions
- ✓Hours and location
- ✓Service inquiries
- ✓After-hours coverage
What Receptionist Wizard handles
A front-desk AI for answering, intake, routing, and follow-up.
Receptionist Wizard is built around the calls service businesses handle every day: new inquiries, routine questions, scheduling, overflow, after-hours coverage, escalation, and consented outbound follow-up.
Lead and intake capture
Collect caller details and the reason for the call before your staff has to step in.
- ✓Name and contact details
- ✓Requested service
- ✓Urgency and context
- ✓Callback information
Scheduling and next steps
Guide callers toward appointments, requests, messages, or the next appropriate action based on your setup.
- ✓Appointment requests
- ✓Calendar-connected workflows
- ✓Message capture
- ✓Follow-up routing
Human transfers and escalation
Escalate calls that should not stay with the AI and route them to a configured person or team.
- ✓Transfer rules
- ✓Urgent-call routing
- ✓Escalation keywords
- ✓Voicemail fallback
Website-trained business knowledge
Use the business information you provide or scan from your public website to ground answers in your real services, hours, team, location, and FAQs.
- ✓Services and offerings
- ✓Business hours
- ✓Team information
- ✓FAQs and contact details
Outbound calling workflows
Configure custom outbound calls for appropriate use cases such as reminders and follow-up. These workflows are scoped separately from the standard inbound receptionist packages so consent, purpose, integrations, and usage stay explicit.
- ✓Follow-up calls
- ✓Reminders
- ✓Approved outreach workflows
- ✓Consent-aware calling
Call visibility and analytics
Review call activity, transcripts, outcomes, usage, and higher-level patterns from the receptionist dashboard.
- ✓Call history
- ✓Transcripts
- ✓Usage tracking
- ✓Analytics and sentiment on supported plans
Incoming calls
The core service
Receptionist Wizard is designed first for inbound coverage: answering calls, responding from your business knowledge, capturing demand, and escalating when a person should take over.
Outbound calls
Available as configured workflows
Outbound calls can support reminders, follow-up, and other approved workflows, but they are not bundled into the standard Starter or Professional inbound receptionist package. We scope them separately around the use case, consent, integrations, and calling requirements.