Frequently asked questions
Common questions about what Receptionist Wizard handles, how the demo works, and how pricing and calling workflows are structured.
It acts as an AI front desk for phone calls: answering common questions, collecting lead or intake information, routing calls, taking messages, supporting scheduling workflows, and escalating to a person when configured.
Yes. The live demo uses your business website to build a temporary receptionist from public business information. To prevent abuse, the demo requires valid contact details and phone verification before AI or phone-demo resources are used.
Yes. Inbound answering is the core Receptionist Wizard service, including routine questions, after-hours coverage, intake, routing, and configured escalation.
Yes, approved outbound workflows can be configured for use cases such as reminders and follow-up. Outbound campaign work is scoped separately so consent, calling rules, integrations, and usage are explicit.
The standard receptionist plans meter connected AI-handled call time. Lite includes 200 monthly minutes, Starter includes 500, Professional includes 1,500, and Enterprise includes 3,000. Additional inbound receptionist minutes are priced by plan; custom outbound workflows are scoped separately.
Yes. You can configure transfer or escalation rules so callers reach the right person when the AI should not continue handling the request.
Scheduling workflows can be configured with supported calendar or booking integrations. The exact workflow depends on the business rules and systems you use.
The demo analyzes public website information and prioritizes high-value pages such as services, pricing, contact/hours, about, FAQ, and team pages. The receptionist is instructed not to invent facts that are missing from the scanned evidence.
It should say that it does not have the information rather than fabricate an answer, and a production receptionist can be configured to transfer or collect a message for unsupported requests.
Yes. The included number allowance depends on the plan. You can also discuss routing or number-porting requirements during setup.